After Changchai received the two awards of “Top 10 Most Satisfied Agricultural Machinery Products†and “Top 10 Most Satisfied After-sales Service Brands†at the end of 2012 in the third “Fine Cultivating Cup†brand selection, 2013 In April, Changchai won the title of "Customer Satisfaction Service" in Jiangsu Province in 2012. The “Customer Satisfaction Service†selection in Jiangsu Province was created and organized by Jiangsu Provincial Economic and Information Commission, Jiangsu Provincial SME Bureau, Jiangsu Provincial Federation of Trade Unions, Communist Youth League Jiangsu Provincial Party Committee and other departments, with the purpose of setting examples and commending advanced technologies. All sectors set off an upsurge of "comparison, study, rush, help, and surpass" and comprehensively improve the quality level of the service industry in Jiangsu Province. In this selection, manufacturing companies participated for the first time, and Changchai, as the winner of the manufacturing industry, gave his first speech in the commendation meeting, which fully reflected the judges' recognition of service word-of-mouth obtained by Changchai, Deputy Director of the Provincial Economy and Information Technology Commission. According to the reading and commending decision, Changchai, as a century-old enterprise, has been continuously innovating in the fierce market competition, and has been pursuing the concept of “creating value for the user†and “proactive, quick, convenient, and accurate†as its purpose. The “multi-channel†management platform, such as call center and online after-sales service system, adheres to building a high-quality service team with “brand and skills†as its core, and makes Changchai’s services “standardized, standardized, and brandedâ€, fully demonstrating the centennial years. Chai's service brand culture characteristics.
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